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Vonage Keeps Changing Our E-911 Settings To An Incorrect Address

Posted by Andru Edwards Categories: Broadband, Corporate News, Editorial, Features, Household

Vonage E-911Vonage E-911 isn’t helping us at all in our home. For some reason, despite inputting the correct address over and over, Vonage automatically changes it to a completely different address. One that isn’t even in the same city, in fact. At first, it was an annoyance. You see, when we signed up for Vonage, we gave them our address and thought that was that. A couple weeks later, we got a confirmation email saying that the address we submitted was accepted - however, in the email, it listed an address we had never seen before. Odd, we thought. We changed it back, and went along on our way…until a couple weeks later we got the same email. Our change has been accepted, but…again, Vonage changed our submission to that same address in a city that is ten minutes from where we have service. We changed it back, and dropped Vonage a support email. We never heard back from Vonage on support. However, two days ago we needed to call an ambulance to rush our 3-year old to the hospital in what was a life-threatening situation. Fortunately, the 911 operator has our correct address come up on her screen - something that when you are in the midst of an emergency, you don’t want to take the time to have to recite.

However, the day AFTER that frantic 911 call, guess what we found in our email inbox…

Click to continue reading Vonage Keeps Changing Our E-911 Settings To An Incorrect Address


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Vonage Can’t Get Around Verizon Patent - What Now?

Posted by Andru Edwards Categories: Broadband, Corporate News, Internet

Vonage ScrewedSo, it looks like things are going from bad to worse for phone company Vonage. Last week, a judge ruled in favor of Verizon citing that Vonage was infringing upon Verizon’s patented Internet phone technology, which lays out methods for getting calls to go between the Internet and conventional phone networks. The ruling was that Vonage was banned from signing up new customers, while existing customers were unaffected. Vonage asked for, and received, an emergency stay which allows them to conduct business as usual for the time being. They went so far as to tell investors not to worry, because a “workaround” was currently under development.

Unfortunately, today Vonage has changed their tune, and they are now saying that they have no workaround that would moot the need for a stay. Uh oh. We don’t know how much longer Vonage will be around in it’s current form, but for a company that loses 2.5% of it’s customers per month, if they can’t bring in new customers to replace lost ones, it’s fairly obvious what will happen.

Read More | USA Today

Vonage Exceeds 2 Million Subscriber Mark

Posted by Sheila Franklin Categories: Corporate News, Internet

vonagelogoInternet-based phone company Vonage Holdings Corporation has announced that it now has more than 2 million subscribers, according to Reuters. Up 119% from last year, they ended their second quarter with more than 1.85 million subscribers. Because of growing competition from other phone and cable companies, Vonage stock shares are now worth around half their value.

Vonage’s premium package is priced at $24.99 a month, not including broadband charges. We believe in free enterprise and hope that Vonage is on the road to recovery.

Read More | Reuters

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