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Monday August 30, 2010 9:44 am
Amazon Kindle 3 review

With the release of the iPad, many started writing off dedicated eBook readers like the Kindle and the nook, saying there was no place for devices that were dedicated to doing just one task when there are more powerful devices that can do the task just as well, while also meeting a myriad of other needs. Sure, in theory, that sounds about right; but you have have to take things like price into account. With the third generation Kindle, Amazon decided they’d rethink the price structure for the Kindle eBook reader, while also revamping the design a bit. Rather than going full color like many were hoping for, Amazon instead made the decision to try and make the best eBook reader on the market, and to sell it at an extremely competitive price. They announced the third gen Kindle a month ago, and it has finally started arriving on the doorsteps of eager buyer. So, how’d they do? Read on for our full review.
Hardware
If you’re familiar with the Kindle 2 at all, then you know what to expect from the Kindle 3. It’s pretty much the same device (with a few tweaks, of course) but smaller. In fact, it’s 21% smaller, and that’s one of the three major draws of the new model. The screen size remains the same, that’s 6-inches of E-Ink goodness, however the screen is also much improved with a much better contrast ratio and faster refresh rate. Now, don’t go thinking this will solve our main E-Ink complaint—the screen does refresh faster than the Kindle 2, but seriously, it’s still slow. Luckily, when compared to the speed of manually turning a page on a real book, it’s a wash in our minds.
Since the device is smaller, it’s also lighter - 15% lighter than the previous model. It doesn’t sound like much, but you can really feel the difference. With the size and weight changes in the 2010 Kindle, it becomes a device that is easily portable without being an annoyance. The back is rubberized, which feels great in the hand compared to the metallic back that it used to rock. One change that we thing will take soem getting used to for seasoned Kindle veterans (but won’t be an issue at all with new owners, which we think will be plenty,) is that the buttons have been resized a bit to compensate for the decrease in size. It’s honestly not that big a deal, you just need to train yourself to get reacquainted with where the controls are. You also lose out on the physical number button on the keyboard, as Amazon has eliminated that row in favor of conserving space. Numbers are now found in the symbols area.
One area of trouble we found was that you needed to be very deliberate and precise when using the joystick area. If you have thumbs larger than a toddler, you’ll end up hitting the surrounding buttons when navigating, which leads to nothing but frustration.
Other less obvious changes with the new model include a storage bump, as the Kindle now sports 4GB of internal memory, up from 2GB on the previous model. Amazon says that this means you can carry around 3,500 books on one Kindle device. You’ll obviously need some juice to read all that content, and thankfully Amazon has doubled the battery life of the device as well. You’ll now get a full month of power (with wireless turned off) as opposed to two weeks like before.

Using the Kindle
Again, if you’ve used a Kindle, you know what to expect here. Even if you haven’t, it should be fairly obvious. The 6-inch E-Ink display is great to look at, and the improved contrast makes text nice, rich, and sharp. If you’ve got the Wi-Fi-only model, you’ll need to load up on books at home or at a hotspot. Seriously, I don’t see this being concern for anyone, as Wi-Fi is pretty easy to find these days. The Kindle does offer a 3G model for $50 more, and I guess if you like using the
experimental web browser on the E-Ink display then you might want ubiquitous access to the Internet, but seriously, for the rest of us, the $139 model is ideal and hits the spot with a comfortable price point.
As for glaring omissions, we were happy to see that the Kindle now natively supports PDF documents right out of the gate without need for conversion, but there is no ePub support to speak of. Why?
Gallery: Amazon Kindle (2010)
Final Thoughts
Just over two months ago, the previous generation Kindle (the Kindle 2) sold for $259. On June 21st, Amazon dropped that down to $189 in response to Barnes & Noble doing the same with the 3G version of the nook. A month later, Amazon announced the third-generation Kindle and priced it aggressively. The Wi-Fi model is just $139, and the Wi-Fi + 3G model is now $189—that’s less than half of the cost of the original Kindle, which went on sale for $399 in November of 2007, and with the latest model you are getting a far more capable device.
At the $139 price, we think Amazon has finally reached a price where the average consumer and lover of books would be able to buy a Kindle without having to sit down and think about their monthly budget or waiting for Christmas or a birthday to roll around. The device is super-portable, feels great in the hand, and is easy on the eyes. What you are looking at with the latest Kindle is the best dedicated eBook reader device to date, period. Sorry Barnes & Noble, but Amazon has set the benchmark here. That said, if you already have an iPad or are eyeing something like the Samsung Galaxy Tab, we wouldn’t recommend also picking up the Kindle. Those devices have great eBook reader clients that perform admirably, heck, you can even download a Kindle app to the iPad. The only reason you should consider a Kindle if you’re an owner of a tablet or slate device is if they are too heavy, unwieldy, or hard on your eyes. Otherwise, just stick with what you’ve got.
You can pick up the third-generation Kindle from Amazon, available in a Wi-Fi only model for $139 as well as a Wi-Fi + 3G model for $189. Both are available now.
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Comments:
I think the Kindle 3 is NOT READY FOR PRIME TIME. The out of box experience is terrible, the documentation stinks. The tech support is terrible and the company’s attitude is revolting.
I am sorry to say that I suggested a new Kindle for my Mother in law because she wanted a book reader and because she doesn’t drive and I thought it would be easy to hook her up to her existing WEP key secured wireless router. Was I ever wrong.
The Kindle had crappy documentation. She was having issues trying to hook to her WEP secured router, so she called Amazon for help. When they weren’t able to help her, she called me. She told me the Kindle kept prompting her for a password. A password, I asked? Why does it want a password? Do you mean the WEP key, I asked? No, she said it keeps asking for a password. So since Amazon had nothing about this on their site, I went out to the source of all information, that is users on the Internet and several people had commented that Amazon is stupidly asking for you to enter a password. Oh, well, I thought, let’s enter the WEP key at the Password prompt. So I walked her through finding her SSID in the Kindle setup and then how to enter her WEP key in the correct case sensitive manner. That too failed. So we tried again and again. I made sure that she had the zeros and the alpha Os correctly identified and that the alpha characters were in the correct case. But we were not able to get connected. So then I suggested that with the SSID known and the WEP key also known, that she call Kindle tech support and ask them to help her connect. After several tries she got to one of the more senior techs and he checked the date and time settings on the Kindle. It is now September the Kindle was set to some random date in January. Now that was what was blocking the router, he said. Now you would think that this situation could be resolved by manually setting the date correctly. And you would think that Amazon would not ship out a product set wrong and that even if set wrong, that should not block connection to the router. Well that’s what I thought, but evidently I was wrong about that too. The senior tech said that she should take her Kindle to some wireless hotspot like Starbucks or Burger King. Hook up with that unsecure router to set the date and then take the Kindle home and then she would be able to connect to the secure router.
So do you have this all straight? Amazon makes a flawed or defective product and the customer has to take the device to an unsecured router in order to initialize it…. I was angry. Remember she doesn’t drive.
So I called Amazon and spoke with a tech, Since he knew nothing he do some research. After doing so, he came back on the phone and told me that the Kindle date can be set manually. I asked the tech to call her back and walk her through it himself and I asked him to send me the link on how to do that. I never got those instructions, but he did attempt to reset the date and time correctly. He couldn’t set that. He concluded that the Kindle was defective from the factory and is going to send her a replacement device.
What load of BS. This product has it all; bad documentation, untrained staff, bad support and a product that was just not ready or tested before it was unleashed on the public. The sad thing is that this is not the first de43vice they ever made. You would think by now they would know how to do it!
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I am getting the same issue with WEP. Very annoying. Must be a bug.
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I have the same issue. Can’t connect to my home WiFi using WEP, but other devices can. After an hour on the phone with tech support they said they’d escalate it and get back to me, but it’s been 2 days with no word from them. I’m going to send it back and get a Nook.
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I personally like the Kindle because it offers the ability to read Kindle textbooks. I don’t believe Nook offers this at this moment.
As time goes by, I think that more and more professors will allow students to purchase textbooks via e-readers.
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