It appears that something slipped under the cracks in the hoopla of the iPhone 5 release (see our iPhone 5 review.) As many people do when buying oftentimes unpredictable electronics, I bought additional warranty coverage: Apple's AppleCare+. In my case, it turned out to be AppleCare-, as I realized after purchase that my iPhone 5 didn't have the warranty attached to it, despite my bank account being charged.
A quick search on my support profile page indicated no AppleCare+ coverage, which prompted me to call Apple's 1-800-MY-APPLE for support. At first, an Apple rep informed me that no AppleCare+ was associated with my device. It was only after providing my order number that they acknowledged the situation. They then stated that they were swamped with pre-orders, and the warranty had not kicked in yet and was instructed to give it 3-5 business days.
If you picked up the new MacBook Pro with Retina display, or one of the refreshed MacBook Pro or MacBook Air Apple notebooks, it's always a good thing to consider AppleCare. You get an extended 3-year warranty, but the trick is that you should never buy AppleCare directly from Apple! Instead, buy it from Amazon, and you get it for up to 30% less. What's also nice is that when you resell your Mac, the AppleCare Protection Plan is transferable, and therefore you can charge more. Here's a list of the different AppleCare Protection Plans:
Apple Mobile Devices:
- AppleCare Protection Plan for iPad
- AppleCare Protection Plan for all versions of iPhone
- AppleCare Protection Plan for iPod touch/classic
- AppleCare Protection Plan for iPod nano and iPod shuffle
Apple Mac Computers:
- AppleCare Protection Plan - Mac Laptops 13-inches and below
- AppleCare Protection Plan - Mac Laptops 15-inches and above
- AppleCare Protection Plan - iMac
- AppleCare Protection Plan - Mac Pro
- AppleCare Protection Plan - Mac Mini
Alongside the new iPad that was announced at today's iPad event, Apple has also introduced a new AppleCare+ for iPad warranty. AppleCare+ for iPad provides 2 additional years of coverage on top of the built-in 1-year warranty (so you get a total of 3 years,) and even covers two incidents of "accidental damage" for $49 each.
Microsoft has put a warranty extension on Xbox 360s in the U.S. that received E74 errors, which they estimate to have occurred in about 30% of the units. Referred to as the new Red Rings of Death (RRoD), the problem has been attributed to either the AV cable, a burnt out scaler chip or perhaps the GPU. In addition, the company has said that within the next 4 to 12 weeks, it will automatically refund those who previously paid for an E74 repair. If you don’t get one by July 1, head to Customer Support before November for more info and to place a claim.
Read More | Gamezine
Laptop Magazine reported that there may have been deceptive sales practices at some Office Depots. It started when they went to buy a Gateway laptop and the salesperson first tried to convince them not to purchase it, then tried to get them to buy tech services to go with it. Some comments came in that seemingly verified that behavior in others. The comments drew so much attention that the company issued a statement saying that they don’t condone the practice and are reviewing the situation.
If you have ever been subject to high pressure from associates trying to get you to purchase something in addition to the product, like an extended warranty, you have to know that in certain retail outlets this is where a commission comes in. It us sort of like a McDonald’s employee being forced to ask if you want fries with your Big Mac, but without the extra pay.
Read More | Laptop Magazine
Fujitsu is offering a very kewl deal, at least after the initial expense. Buy a LIFEBOOK and a 3 years warranty upgrade within 3 weeks of purchase and you get a new one every three years for life. Choose from any of the their models and remember to register after purchase. If you already own a LIFEBOOK you can also sign up for the program. Insurance for accident/theft is available for those ‘just in case’ times. Prices start around £1,321.06 (~$1966.00.)
Read More | Fujitsu-Siemens
Spill your morning coffee on your MacBook and then take it in for covered warranty service? Those days are ending; water damage is obviously a violation of the AppleCare warranty, and the new MacBook and MacBook Pro computers, introduced last week, include what cellphones have had for years: Liquid Submersion Indicators, which alert technicians to water damage. Located under the keyboard and near the trackpad, the sensors change color when exposed to a liquid. Once these sensors are activated, there is no way to undo the process, so you’re just gonna have to fess up next time, so please - no more Shirley Temples near the hardware, okay?
Read More | Los Angeles Times
Previously, we’ve raved about the iPhone Vibe Duo headset/earbuds and the 2nd generation Duos with the answer/hangup button. Unfortunately at this time I’m are dismayed to report that I can no longer so highly recommend the Vibe Duos or any other product manufactured by V-Moda.
In the 9 months I’ve owned a set of the Vibe Duos, they have required repair once, and failed outright 3 times. While the Duos sound incredible and are super comfortable, it’s hard to continue to recommend a product with such an astonishingly high failure rate. It’s actually surprising that the Duos have such a high failure rate given their cloth cables and metal construction - initially we would have guessed them to be among the most sturdy earbuds available.
To top things off, V-Moda’s customer service sucks. Returns take weeks on end, and the most recent attempt to get a replacement pair of earbuds has ended in stony silence from V-Moda and a complaint to the Better Business Bureau. Hit the link below for the full gory details over on my personal blog, and a copy of the BBB complaint.
Update: V-Moda has officially responded - check out the V-Moda responds post for details.
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It’s taken Apple almost a month to get their iPhone extended warranty plan out there, but in this case, better late than never definitely fits. The AppleCare for iPhone package lengthens “hardware repair coverage” by twelve months, resulting in a two year warranty when added on to the one-year of coverage you get with the purchase of an iPhone. Even better, if you happen to own an iPhone Bluetooth Headset, the AppleCare plan covers that as well. You can buy AppleCare for iPhone now for $69 USD.
Read More | AppleCare for iPhone
Microsoft has announced that if you suffer the ever-dreaded red rings of death (indicated by three flashing red lights), you’ll be covered for up to three years following the date of purchase. This is terrific news, but at the same time it was a necessity with the rate of Xbox 360 hardware failures appearing to be extremely high. It was only a matter of time before Microsoft was facing a class action lawsuit from pissed-off consumers. Anyone who has had to pay for repairs that would have been covered by the new warranty will qualify for reimbursement.
The press release stated:
As a result of what Microsoft views as an unacceptable number of repairs to Xbox 360 consoles, the company conducted extensive investigations into potential sources of general hardware failures. Having identified a number of factors which can cause general hardware failures indicated by three red flashing lights on the console, Microsoft has made improvements to the console and is enhancing its Xbox 360 warranty policy for existing and new customers.
Microsoft stands behind its products and is taking responsibility to repair or replace any Xbox 360 console that experiences the ‘three flashing red lights’ error message within three years from time of purchase free of charge, including shipping costs.
Microsoft execs have chimed in, with an open letter from Peter Moore being posted on Xbox.com and a statement from Robbie Bach appearing in the press release.
“The majority of Xbox 360 owners are having a great experience with their console and have from day one. But, this problem has caused frustration for some of our customers and for that, we sincerely apologize,” said Robbie Bach, president of Microsoft’s Entertainment & Devices Division. “We value our community tremendously and look at this as an investment in our customer base. We look forward to great things to come.”
Big knock on wood – I’m probably one of the three lucky individuals who have a launch console that hasn’t failed. Aside from an unfortunate glitch in Oblivion which wrecked a save file of mine, I’ve had nothing but good times with my Xbox 360.