Mere hours after the post regarding V-Moda’s horrible customer service, they got back to me with status on the warranty and the news that they would be shipping replacement Duos right away. The communication did not mention if the previous article had any influence on their response, but the timing certainly is suspicious. The note included an apology stating that they had moved offices which had caused delays. While finally getting contact is nice V-Moda’s inability to properly set expectations was inexcusable.
Previously, we’ve raved about the iPhone Vibe Duo headset/earbuds and the 2nd generation Duos with the answer/hangup button. Unfortunately at this time I’m are dismayed to report that I can no longer so highly recommend the Vibe Duos or any other product manufactured by V-Moda.
In the 9 months I’ve owned a set of the Vibe Duos, they have required repair once, and failed outright 3 times. While the Duos sound incredible and are super comfortable, it’s hard to continue to recommend a product with such an astonishingly high failure rate. It’s actually surprising that the Duos have such a high failure rate given their cloth cables and metal construction - initially we would have guessed them to be among the most sturdy earbuds available.
To top things off, V-Moda’s customer service sucks. Returns take weeks on end, and the most recent attempt to get a replacement pair of earbuds has ended in stony silence from V-Moda and a complaint to the Better Business Bureau. Hit the link below for the full gory details over on my personal blog, and a copy of the BBB complaint.
Update: V-Moda has officially responded - check out the V-Moda responds post for details.
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We recently reviewed the V-Moda Vibe Duo headset for the Apple’s iPhone and were quite impressed. Aside from a faulty pair of earbuds our biggest complaint was the lack of a button on the microphone to enable answering of calls and pausing of music. It sounds like V-Moda has listened and they just announced the 2nd generation Vibe Duo which will feature the same button as Apple’s stock iPhone earbuds. The 2nd generation Vibe Duos promise the same spectacular sound quality, luxurious cloth wrapped cables, and comfortable design.
It looks like the new version will drop at the same $99 price tag. If you have been considering a pair of these fabulous earbuds it might be worth it to wait a few weeks for the new ones to show up in stores.
Read More | V-Moda press release