A little under two weeks ago, we made a long-standing issue that we had with Verizon public. The fact that they had ignored our request to fix a huge oversight that resulted in our private FiOS account info to fall into the wrong hands for over 8 months was starting to upset us just a tad. We knew that if we shared it with you, our readers, that Verizon would have no choice but to respond quickly. At least, that was the hope.
Well, sure enough, after the story was picked up on The Consumerist as well as made it to the front page of Digg, we received a phone call. Then an email. Then another phone call. Then a couple more emails. Verizon Damage Control had stepped in.
We have another entry in the Valentines Day gift suggestion box. Not to be outdone by AT&T, Verizon is offering the BlackBerry 8830 World Edition in red. Available online as of today, the smartphone has high-res color, a back-lit QWERTY keyboard, GPS, speakerphone, media player, and trackball navigation. This is a great phone for travelers as it can access e-mail and calls from over 100 countries. With a two-year plan, the red Berry can be yours or can be given someone you love for $299.99 after a $100.00 rebate, with an additional $100.00 credit if you sign up for voice and data plans.
Read More | Verizon Wireless
Our Verizon FiOS customer service nightmare: Why won’t they protect my private customer information?
Seeing as we’ve been experiencing a ton of customer service issues with our Verizon FiOS service for the past 8 months, we figured it was time to put out a warning to you guys. After all, we typically hear that the FiOS Internet service is remarkably amazing, and people have been dumping cable in droves when FiOS becomes available in their area. Hey, there is good reason to. Where we are at, right outside Seattle, our choices are slow DSL, Comcast at 8.0 down and 768k up, or FiOS with a max speed of 30.0 down and 15.0 up (which is the plan we are on.)
Now let’s be clear here, we love the FiOS service. It works fantastically, it has never gone down in the 8 months we’ve been using it, and it’s, well, fast.
So what is the problem? To put it bluntly, Verizon has shown that they don’t care - at all - about protecting their users private, confidential information. Now, why would we make a statement like that? Check it.
The folks at HTC Smart Mobility have some new cell phones to talk about, such as the Verizon 5800, with its easy-to-use, layout and interface with QWERTY keyboard, perfect for both the corporate exec—and the soccer mom. And we loved the HTC Touch, HTC’s entry in the iPhone-killer wars. The Touch has a touch screen (duh), utilizes Windows Mobile 6, and has an interface with impressive 3D elements. To learn more about both phones, and HTC’s new TouchFLO technology, check out the video.
Notice the lack of pay phones lately? AT&T has decided to back out of that business by the end of this year. The problem is in the figures; this is a result of a drop from 2.6 million in use in 1998 to about 1 million this year. Independent companies will take most of their business. According to experts, about 89% of people are currently using cell phones. BellSouth dropped their pay phones before being bought out by the AT&T, but rival Verizon says it will continue to operate their 250,00 pay phones. Whatever will Superman do?
Read More | Bloomberg
If you are a hardcore football fan and have Verizon video and broadband services, then you may already be aware of NFL Network Game Extra. It enables sports fans to watch live online broadcasts of Thursday and Saturday Pro games while selecting between camera feeds or viewing all four at a time. Other features include replays, live online chats, stats, highlights, and college bowl and college all-star games. Here’s hoping that it will fare better than ESPN Mobile.
Read More | Verizon
In August, my contract with T-Mobile ended, and I was ready to upgrade my cell phone. Like most everyone else, I desperately wanted an iPhone, but the $500 price tag was too rich for my blood. I also considered the Sidekick, which would have allowed me to stay with T-Mobile (whose service I love). Then one day I wandered into a Verizon store to check out their “TV Phone”: LG’s VX9400. You’ve probably seen the commercials of people watching “The Daily Show” or “Spongebob” on their cellphone and wondered “Just how good is that thing?” Well, I was hooked instantly and purchased it the next day. Despite the phone’s drawbacks – and they are major—I’ve been in love with it ever since. Here’s why…
Verizon yesterday introduced its new Wireless Gleam, created by Samsung. The cell phone will play/capture both MP3 and WMA music and video, has a 2.1-inch TFT screen, a 2.0 megapixel cam, and can handle MMS/EMS/SMS, e-mail, and has a microSD memory slot. Offering 8 hours of standby and 3.5 hours of talk time, our fave detail is its “living wallpaper” that alters according to time of day or phone status. At a size of 3.9 x 1.9 x .55-inches and a weight of 3.35 oz., the Gleam can be yours for $149.99 with a 2 year commitment and mini-rebate online.
Read More | Verizon
Motorola’s new MOTO Q9m features an ergonomic QWERTY keyboard, Bluetooth capability, and a side-scroll thumbwheel with dedicated keys. The smartphone runs Verizon’s V Cast 3G toggle EV_DO for over-the-air music downloads and Windows Mobile 6 for voice-activated dialing. It also has a 1.3 mp cam with flash Dual and a slot for up to a 4GM micro SD cards for pictures, music, and video storage. The MOTO runs up to ~212 hours standby time and talk time up to ~273 minutes. Find one at Verizon for $249.99 after an $100.00 online discount with a 2 year contract, with an additional $50.00 mail-in rebate.
Read More | Verizon Wireless
So, it looks like things are going from bad to worse for VOIP phone company Vonage. Last week, a judge ruled in favor of Verizon citing that Vonage was infringing upon Verizon’s patented Internet phone technology, which lays out methods for getting calls to go between the Internet and conventional phone networks. The ruling was that Vonage was banned from signing up new customers, while existing customers were unaffected. Vonage asked for, and received, an emergency stay which allows them to conduct business as usual for the time being. They went so far as to tell investors not to worry, because a “workaround” was currently under development.
Unfortunately, today Vonage has changed their tune, and they are now saying that they have no workaround that would moot the need for a stay. Uh oh. We don’t know how much longer Vonage will be around in it’s current form, but for a company that loses 2.5% of it’s customers per month, if they can’t bring in new customers to replace lost ones, it’s fairly obvious what will happen.
Read More | USA Today