A little under two weeks ago, we made a long-standing issue that we had with Verizon public. The fact that they had ignored our request to fix a huge oversight that resulted in our private FiOS account info to fall into the wrong hands for over 8 months was starting to upset us just a tad. We knew that if we shared it with you, our readers, that Verizon would have no choice but to respond quickly. At least, that was the hope.
Well, sure enough, after the story was picked up on The Consumerist as well as made it to the front page of Digg, we received a phone call. Then an email. Then another phone call. Then a couple more emails. Verizon Damage Control had stepped in.
Our Verizon FiOS customer service nightmare: Why won’t they protect my private customer information?
Seeing as we’ve been experiencing a ton of customer service issues with our Verizon FiOS service for the past 8 months, we figured it was time to put out a warning to you guys. After all, we typically hear that the FiOS Internet service is remarkably amazing, and people have been dumping cable in droves when FiOS becomes available in their area. Hey, there is good reason to. Where we are at, right outside Seattle, our choices are slow DSL, Comcast at 8.0 down and 768k up, or FiOS with a max speed of 30.0 down and 15.0 up (which is the plan we are on.)
Now let’s be clear here, we love the FiOS service. It works fantastically, it has never gone down in the 8 months we’ve been using it, and it’s, well, fast.
So what is the problem? To put it bluntly, Verizon has shown that they don’t care - at all - about protecting their users private, confidential information. Now, why would we make a statement like that? Check it.