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Our Verizon FiOS customer service nightmare: Why won’t they protect my private customer information?

Verizon FiOS Privacy issues

Seeing as we’ve been experiencing a ton of customer service issues with our service for the past 8 months, we figured it was time to put out a warning to you guys. After all, we typically hear that the FiOS Internet service is remarkably amazing, and people have been dumping cable in droves when FiOS becomes available in their area. Hey, there is good reason to. Where we are at, right outside Seattle, our choices are slow DSL, Comcast at 8.0 down and 768k up, or FiOS with a max speed of 30.0 down and 15.0 up (which is the plan we are on.)

Now let’s be clear here, we love the FiOS service. It works fantastically, it has never gone down in the 8 months we’ve been using it, and it’s, well, fast.

So what is the problem? To put it bluntly, Verizon has shown that they don’t care - at all - about protecting their users private, confidential information. Now, why would we make a statement like that? Check it.

Click to continue reading Our Verizon FiOS customer service nightmare: Why won’t they protect my private customer information?


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Penny Arcade Expo (PAX) is Back, and Much Much Bigger

Penny Arcade Expo LogoWith E3 cancelled (or at least significantly altered and shrunken), and an uncertain new “E for All” expo taking its first baby steps, THE gaming convention for the hardcore is shaping up to be next year’s Penny Arcade Expo, and the organizers seem to know this…

This year, PAX will move from its humble roots in Bellevue, WA to the larger and significantly more prominent Washington Trade and Convention Center. The event will be held from August 26th-28th and expects to see about 30,000 gamers converging on the Center as one sweaty, black-T-shirted mass.

It should be interesting to see how many developers and publishers decide to exhibit this year, given that this is now THE major venues for gaming companies to meet with their consumers.

Read More | PennyArcadeExpo.com

Vanishing Point: Loki’s Video Briefing


Click To Play

Here you go guys, the full, entire video that was sent to us by “Loki” - the Enigma Director - as part of Microsoft’s Vanishing Point game. Give it a watch, and see if you can pick out any clues that we may be missing. So far, we have shown you what Loki sent us - the Vista Media Center computer, and laid out all the Vanishing Point clues that we have so far in video. All that’s left for you to do is continue brainstorming, and continue watching for clues. Who knows, maybe you’ll win.

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Microsoft Goes Viral With The Vanishing Point, And We Are In It

Okay guys, something is definitely up at Microsoft as far as it pertains to the launch of Windows Vista. It looks like they are putting quite a bit of their marketing budget behind a very “outside the box” way of spreading the buzz - and we aren’t talking about full-page spreads in PC Magazine. Earlier today, DHL dropped off a ridiculously large box at the Gear Live headquarters in Seattle, WA. We opened it up, and found a brand new, Windows Vista-based Media Center PC. This particular one is made by Velocity Micro, and it’s loaded to the max.

Now, normally, this is nothing out of the ordinary, as we tend to get a multitude of deliveries each and every week that we review, unbox, and give our overall impressions on - but this was different, as a fairly cryptic note was included in the box that read:

Click to continue reading Microsoft Goes Viral With The Vanishing Point, And We Are In It


Bleeding Edge 067: Vanishing Point - Loki Sends Us A Vista Media Center PC

So this Vanishing Point thing that Microsoft has going on is in full swing. Some think it’s silly, others are intrigued. Us? We think it’s an extremely ingenious way for them to get the buzz out there about Windows Vista, and we think that whoever wins is going to get a nice, big prize. We mean, like, really big. Nonetheless, Microsoft sent us a Windows Media Center PC loaded with Windows Vista Ultimate and Office 2007. This thing is the real deal with an AMD Athlon FX 5000+ dual core processor, 2 GB DDR-800 RAM, two 400 GB hard drives in a RAID 1 configuration, and a bunch of other extras. It seems most everyone else we know got a Ferrari laptop.

For all the info on what we know so far, check out this episode of the show. So see everything laid out, you can check the post we made specifically regarding the Vanishing Point clues.

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Gear Live Exclusive: Hands-on With Microsoft Zune

Alright guys, we know how much you are looking forward to getting your hands on the Microsoft Zune. We get it. In fact, in an effort to satiate those of you who email us constantly asking for “behind-the-scenes” Zune information, you are in luck. The Gear Live crew was able to spend some time with a fully operational Zune, and we have the video footage to prove it. We walk you through the menu system and interface of the device, showing off a bunch of it’s features for you. Enjoy the video. Oh, and if you have any questions, feel free to let us know in the forums.

EDIT: Alright, we got a bit more information from Zune PR, and wanted to lay it on you, in case you were confused by anything stated in the video (or couldn’t hear it over the horrible trip hop beats). Just so we’re clear, here is the official status of Zune’s relationship to PlaysForSure: The PlaysForSure experience is designed to provide consumers with a consistent and guaranteed entertainment experience across the devices and services that are a part of the PFS ecosystem.  Since Zune is a separate offering that is not part of the PlaysForSure ecosystem, Zune content is not supported on PlaysForSure devices. By the same token, Zune will work with Zune-specific content as well as non-DRM files.


$100 Off Blog Business Summit Registration Fee

Blog Business Summit 2006Okay Mind Campers, we have a bit of a treat for you. The Blog Business Summit conference is happening here in Seattle at the Bell Harbor Conference Center from October 25-27th. We were able to get special discounted rate for anyone who wants to attend. Simply put, if you would like to mingle with the major movers and shakers in the blogging world, this is the place to be. By using our link and coupon code, you will get a $100 discount off of the entrance fee. Here are the details:

Head on over to The Blog Business Summit and click on “Register Now” at the top of the page. During the checkout process, enter coupon code AESM06 to receive the $100 discount.

If you know anyone else who may be interested in attending, feel free to forward this information to them!


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