When Sony started restoring its PlayStation network this weekend, it promised a welcome-back consolation package for users who have been patiently waiting for its return since it went dark on April 20.
This afternoon, the company provided some details on what returning users will receive, including free games, movie rentals, and virtual items.
"We developed the program as an expression of our gratitude for your patience, support and continued loyalty during the service outage. From all of us at PlayStation, thank you and welcome back!" Patrick Seybold, senior director of corporate communications and social media, wrote in a blog post. "This package will be made available to all existing registered PlayStation Network and Qriocity users in North America (US and Canada), and will be made available shortly after we have fully restored the service."
What do you get? All PlayStation Network customers can choose two of five PS3 games: Dead Nation; inFAMOUS; LittleBigPlanet; Super Stardust HD; or Wipeout HD + Fury. PSP owners can select two of four games: LittleBigPlanet; ModNation Racers; Pursuit Force; or Killzone Liberation. All games will be available for 30 days after the store is restored and can be kept forever.
Sony Online Entertainment brought its PlayStation Network back online (after a major security breach took PSN down) in parts of Europe and the U.S. Saturday, but some 12 hours after the announcement many PSN customers were left wondering when it would be their turn.
At about 8:30 p.m. ET Saturday, Sony announced it would begin a "phased" return of PSN services to customers following a three-week outage caused by a hack of the network that forced the company to take it down. But a map of the U.S. that Sony is updating to reflect when its network goes live in individual states was left with numerous states without service in the Midwest, South and Northeast as of about 8 a.m. ET.
Several hours after the initial announcement, readers in Texas, Illinois and other states were complaining that PSN service had not been restored to their areas. Sony had warned that it would "take several hours to restore PSN throughout the entire country."
Meanwhile, PSN customers in Australia and the Caribbean wondered when their areas would go back online. Sony's Saturday announcement only referred to Europe and North America.
The company issued a further notice to PSN customers whose service had been turned on but who still weren't able to access the network:
Sony confirmed Tuesday that hackers have managed to obtain personal information Sony stored within the PlayStation Network, possibly including credit cards. The service will be down, at most, another week.
In an update posted to the PlayStation Blog, Sony senior director of corporate communications and social media Patrick Seybold noted that the "malicious actions" has caused Sony to send a email to all of its customers.
That email will tell subscribers that Sony has turned off the PlayStation Network and Qriocity cloud-music service; engaged an outside security firm; and "taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information".