Remember our 2012 Chevy Volt that failed while driving and almost got me in an accident? We updated the story with the details about trying to work with Chevy and GM to get a replacement Volt since we no longer felt safe driving the one we had. After all, it had been in the shop for repairs every two weeks since we had picked it up the first time. Well, we are please to report that Chevrolet and General Motors did right by us, and agreed to replace our 2012 Volt with a newer, similarly-equipped 2013 model. Since this was a lease, it was a bit more complicated than a simple trade. Instead, we did what's called a VIN swap. The result? We keep the same lease terms and paperwork, with the VIN being the only change on the documents. It took a while since the 2013 Chevy Volt wasn't available until very recently, and once it arrived, we needed to wait for all the paperwork to be completed. Still, it was worth the wait. Stay tuned for our 2013 Chevy Volt review.
In case you missed it, earlier this week we detailed how the Chevy Volt malfunctioned and nearly caused a high-speed collission while we were driving it. We've had plenty of readers writing in to ask for an update on the Chevy Volt fisaco that we've found ourselves embroiled in. We definitely planned on hitting you guys with an update on how Chevrolet and General Motors address the situation that we're facing once all was said and done, but since it's taking a bit longer than we'd hoped, and since there have been a couple of new developments, we figured we'd do an interim report.
Before we get into some of the good, we've gotta say right up front that dealing with Chevy/GM as a corporate entity has been frustrating. It seems that it's goal is to tell us that there is nothing they can do, with the hope that this will just go away, rather than doing whatever it can to ease the concerns of a customer who's done nothing but praise it's flagship product all the way up until it put us in harms way. More on that later.
Update 1: We're trying to deal with Chevy to get resolution that both us and the dealer believes to be the best option. GM would rather us forget about everything, it seems.
We've been keeping tabs on the Chevy Volt ever since the electric vehicle was unveiled in September 2008. We covered the 230 MPG announcement, and were on-hand for the introduction of the OnStar Mobile Integration announcement which showed how you would be able to send commands from your smartphone directly to your Volt (and other OnStar-equipped vehicles) remotely. While there were other pure EVs out there, the maximum range would leave some stranded without any other option but getting towed while the Volt had a gas tank that could run a generator to continue creating electric power even when the pure electric battery ran out. The Volt, in our minds, was the car of the near-future. Until EV range is bumped high enough to never cause charge anxiety, Chevy's flagship EV provided the best trade-off. So we leased one. That's where things started to go very wrong.