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AppleCare+ not active for many iPhone 5 pre-order purchasers

Posted by Jason Diaz Categories: Apple, Cell Phones, Handhelds

AppleCare+ iPhone 5

It appears that something slipped under the cracks in the hoopla of the iPhone 5 release (see our iPhone 5 review.) As many people do when buying oftentimes unpredictable electronics, I bought additional warranty coverage: Apple's AppleCare+. In my case, it turned out to be AppleCare-, as I realized after purchase that my iPhone 5 didn't have the warranty attached to it, despite my bank account being charged.

A quick search on my support profile page indicated no AppleCare+ coverage, which prompted me to call Apple's 1-800-MY-APPLE for support. At first, an Apple rep informed me that no AppleCare+ was associated with my device. It was only after providing my order number that they acknowledged the situation. They then stated that they were swamped with pre-orders, and the warranty had not kicked in yet and was instructed to give it 3-5 business days.

Click to continue reading AppleCare+ not active for many iPhone 5 pre-order purchasers


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Apple iPhone 5 pre-orders live on Deutsche Telekom

Posted by Andru Edwards Categories: Apple, Cell Phones, Handhelds

iPhone 5

Though the iPhone 5 has yet to be formally announced, Deutsche Telekom is now taking pre-orders for the device, according to Bloomberg.

Don't expect a splashy ad campaign about those pre-orders, however. Deutsche Telekom will give out coupons to customers who specifically ask for the next iPhone, Bloomberg said. But Deutsche Telekom will not be providing details on the name or the release date of the next-gen Apple smartphone.

But while Deutsche Telekom is the parent company of U.S. carrier T-Mobile, this doesn't necessarily signal that T-Mobile will be getting the iPhone anytime soon. Deutsche Telekom has been an Apple European sales partner since the debut of the iPhone in 2007. In late August, there were reports that the iPhone 5 would operate on T-Mobile and Sprint 3G networks and could hit stores in early- to mid-October, but no announcements have been made.

Click to continue reading Apple iPhone 5 pre-orders live on Deutsche Telekom


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