Follow Up: Verizon makes good on our FiOS privacy woes

Posted by Andru Edwards Categories: Broadband, Editorial, Features, Internet

A little under two weeks ago, we made a long-standing issue that we had with Verizon public. The fact that they had ignored our request to fix a huge oversight that resulted in our private FiOS account info to fall into the wrong hands for over 8 months was starting to upset us just a tad. We knew that if we shared it with you, our readers, that Verizon would have no choice but to respond quickly. At least, that was the hope.

Well, sure enough, after the story was picked up on The Consumerist as well as made it to the front page of Digg, we received a phone call. Then an email. Then another phone call. Then a couple more emails. Verizon Damage Control had stepped in.

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Our Verizon FiOS customer service nightmare: Why won’t they protect my private customer information?

Posted by Andru Edwards Categories: Broadband, Editorial, Features, Internet

Seeing as we’ve been experiencing a ton of customer service issues with our Verizon FiOS service for the past 8 months, we figured it was time to put out a warning to you guys. After all, we typically hear that the FiOS Internet service is remarkably amazing, and people have been dumping cable in droves when FiOS becomes available in their area. Hey, there is good reason to. Where we are at, right outside Seattle, our choices are slow DSL, Comcast at 8.0 down and 768k up, or FiOS with a max speed of 30.0 down and 15.0 up (which is the plan we are on.)

Now let’s be clear here, we love the FiOS service. It works fantastically, it has never gone down in the 8 months we’ve been using it, and it’s, well, fast.

So what is the problem? To put it bluntly, Verizon has shown that they don’t care - at all - about protecting their users private, confidential information. Now, why would we make a statement like that? Check it.

Click to continue reading Our Verizon FiOS customer service nightmare: Why won’t they protect my private customer information?

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Is BioShock a Perfect Game?

Posted by Paul Hamilton Categories: Features, First Person Shooters, PC, Reviews, Xbox 360

The reviews have been coming in for a week now, and they have been phenomenal. Consider that according to GameRankings.com, BioShock is the 4th best game of all time. On Metacritic, BioShock has received more perfect 100 scores than even The Legend of Zelda: Ocarina of Time, usually the game cited as the best of all time. Clearly, 2K‘s Mature-rated, failed utopia FPS is a critical smash hit.
Perhaps then there is little need for another glowing review of the game. Except this is not a glowing review in the strictest sense, because BioShock is not exactly the masterpiece of perfection indicated by these scores. Instead, BioShock is a wonderful game that happens to draw to light the inadequacies of the way games are typically reviewed and the inherent inconsistencies of how games are judged.

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