Vonage Keeps Changing Our E-911 Settings To An Incorrect Address

Posted by Andru Edwards Categories: Broadband, Corporate News, Editorial, Features, Smart Home,

Vonage E-911 isn’t helping us at all in our home. For some reason, despite inputting the correct address over and over, Vonage automatically changes it to a completely different address. One that isn’t even in the same city, in fact. At first, it was an annoyance. You see, when we signed up for Vonage, we gave them our address and thought that was that. A couple weeks later, we got a confirmation email saying that the address we submitted was accepted - however, in the email, it listed an address we had never seen before. Odd, we thought. We changed it back, and went along on our way…until a couple weeks later we got the same email. Our change has been accepted, but…again, Vonage changed our submission to that same address in a city that is ten minutes from where we have service. We changed it back, and dropped Vonage a support email. We never heard back from Vonage on support. However, two days ago we needed to call an ambulance to rush our 3-year old to the hospital in what was a life-threatening situation. Fortunately, the 911 operator has our correct address come up on her screen - something that when you are in the midst of an emergency, you don’t want to take the time to have to recite.

However, the day AFTER that frantic 911 call, guess what we found in our email inbox…

Click to continue reading Vonage Keeps Changing Our E-911 Settings To An Incorrect Address

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