Jeremy Pepper, Jeanette Gibson, and John Starweather
How does Cisco manage relationships with End Users when there is a reseller middle man?
By providing them a unique way to interact with the company online. They can log in and get a personalized view, along with interactivity.
Can they talk about steps they are taking to educate employees internally about the potential for engagement, so that they understand the impact of blogs, podcasting, etc.?
To educate, you need to have some good data so that you can show how influence really moves across the Internet, and how something you might post online actually reaches customers and hits the community. Cisco puts a blog, podcasting, and news section on their Intranet system, so global employees can all get to that information easily.
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