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Do the rumored AppleCare changes mean worse iPhone customer service?

Posted by Andru Edwards Categories: Apple, Editorial, Rumors

AppleCare Protection Plan

The rumor mill has been buzzing with regards to significant changes that will be coming to AppleCare, Apple's popular standard and extended warranty program. Interestingly, it appears that AppleCare support for iPhone, iPod touch, and iPad is about to become much more of a pain for customers. This marks a significant change where Apple will seemingly make a decision to make the customer service experience worse rather than better, all in the name of saving a ton of money.

Click to continue reading Do the rumored AppleCare changes mean worse iPhone customer service?


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AppleCare+ not active for many iPhone 5 pre-order purchasers

Posted by Jason Diaz Categories: Apple, Cell Phones, Handhelds

AppleCare+ iPhone 5

It appears that something slipped under the cracks in the hoopla of the iPhone 5 release (see our iPhone 5 review.) As many people do when buying oftentimes unpredictable electronics, I bought additional warranty coverage: Apple's AppleCare+. In my case, it turned out to be AppleCare-, as I realized after purchase that my iPhone 5 didn't have the warranty attached to it, despite my bank account being charged.

A quick search on my support profile page indicated no AppleCare+ coverage, which prompted me to call Apple's 1-800-MY-APPLE for support. At first, an Apple rep informed me that no AppleCare+ was associated with my device. It was only after providing my order number that they acknowledged the situation. They then stated that they were swamped with pre-orders, and the warranty had not kicked in yet and was instructed to give it 3-5 business days.

Click to continue reading AppleCare+ not active for many iPhone 5 pre-order purchasers


Get AppleCare for your new Mac at a discount

Posted by Andru Edwards Categories: Apple, PC / Laptop

AppleCare Protection PlanIf you picked up the new MacBook Pro with Retina display, or one of the refreshed MacBook Pro or MacBook Air Apple notebooks, it's always a good thing to consider AppleCare. You get an extended 3-year warranty, but the trick is that you should never buy AppleCare directly from Apple! Instead, buy it from Amazon, and you get it for up to 30% less. What's also nice is that when you resell your Mac, the AppleCare Protection Plan is transferable, and therefore you can charge more. Here's a list of the different AppleCare Protection Plans:

Apple Mobile Devices:

Apple Mac Computers:


AppleCare+ for iPad details

Posted by Andru Edwards Categories: Apple, Corporate News, Handhelds

AppleCare+ iPadAlongside the new iPad that was announced at today's iPad event, Apple has also introduced a new AppleCare+ for iPad warranty. AppleCare+ for iPad provides 2 additional years of coverage on top of the built-in 1-year warranty (so you get a total of 3 years,) and even covers two incidents of "accidental damage" for $49 each.


Just got a new Apple device? Get AppleCare!

AppleCareWe know a ton of you got some new  gear over the past few days, and we want to make sure you protect those items appropriately. Whether it's a new iPad 2, iPhone 4, MacBook Air, or even an old-school iPhone 3GS, we thought it would be prudent of us to recommend you get AppleCare for the devices you’ve acquired. Here’s the trick though—don’t buy AppleCare from Apple. If you buy it from Amazon, you can get up to 30% off of the price that Apple will charge you for the same 3-year warranty. Even better, when you go to resell your Apple hardware, if you have an AppleCare Protection Plan attached to it, you get a higher resale value. We’ve compiled a list of the different AppleCare Protection Plans available for the entire line of Apple hardware, check it out:

Apple Mobile Devices:

Apple Mac Computers:


Apple Stores Now Fixing Cracked iPhone Screens

Cracked iPhone screen

Clumsy owners rejoice, because Stores across the country are now fixing cracked iPhone screens in-house. This is definitely a change from the past, as the Apple Store would just hand new iPhones to customers who were still under warranty if they had a cracked screen. Depending on which Apple Store locations you visited, you may have just been outright denied help with a cracked screen as well.

Apple stores now have a process by which they can repair cracked iPhone screen. They have a machine that separates broken glass from the rest of the phone, allowing the Apple store technician to install a new screen.

Of course, if you are out of warranty, the service won’t be free. However, for those of you under AppleCare, you can rest a bit easier knowing that Apple can now repair a cracked iPhone screen, so go ahead and throw away that ugly rubber case.

Read More | The Loop

Have An Apple Product? Get AppleCare!

Posted by Andru Edwards Categories: Accessories, Apple, Hot Deals

AppleCare has been on a tear lately, releasing product after product in recent months. The newly designed MacBook Pros, the , the redesigned , etc. We know a lot of you have been picking up this new Apple hardware, and we thought it would be prudent of us to recommend you get AppleCare for the devices you’ve bought. Here’s the trick though—don’t buy AppleCare from Apple. If you buy it from Amazon, you can get up to 30% off of the price that Apple will charge you for the same 3-year warranty. Even better, when you go to resell your Apple hardware, if you have an AppleCare Protection Plan attached to it, you get a higher resale value. We’ve compiled a list of the different AppleCare Protection Plans available for the entire line of Apple hardware, check it out, and seriously, consider an AppleCare Protection Plan:

UPDATE: We've posted the newest AppleCare Protection Plan links here - the following links are for previous gen devices:


Apple Spill Detection Waterproofs Your MacBook Warranty

Posted by Patrick Phelps Categories: Apple, PC / Laptop

MacBook Liquid Submersion Detection

Spill your morning coffee on your MacBook and then take it in for covered warranty service? Those days are ending; water damage is obviously a violation of the AppleCare warranty, and the new MacBook and computers, introduced last week, include what cellphones have had for years: Liquid Submersion Indicators, which alert technicians to water damage. Located under the keyboard and near the trackpad, the sensors change color when exposed to a liquid. Once these sensors are activated, there is no way to undo the process, so you’re just gonna have to fess up next time, so please - no more Shirley Temples near the hardware, okay?

Read More | Los Angeles Times

Unboxing the iPhone Loaner Kit

Posted by Andru Edwards Categories: Apple, Cell Phones, Handhelds

iPhone Loaner Unboxing

If you ever find yourself unlucky enough to have your go crazy and you to the point where it needs to be sent in to AppleCare, do know that there is at least a faint glimmer of hope. When you send your phone in, will send you an iPhone loaner kit in return. This means that you aren’t left without a phone while your iPhone is resuscitated back to life by the Geniuses at Apple. Check out the full gallery at Geekmatica.

Read More | Geekmatica

AppleCare Now Available for iPhone for $69

AppleCare for iPhoneIt’s taken almost a month to get their extended warranty plan out there, but in this case, better late than never definitely fits. The AppleCare for iPhone package lengthens “hardware repair coverage” by twelve months, resulting in a two year warranty when added on to the one-year of coverage you get with the purchase of an iPhone. Even better, if you happen to own an iPhone Bluetooth Headset, the AppleCare plan covers that as well. You can buy AppleCare for iPhone now for $69 USD.

Read More | AppleCare for iPhone

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