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Do the rumored AppleCare changes mean worse iPhone customer service?

Posted by Andru Edwards Categories: Apple, Editorial, Rumors

AppleCare Protection Plan

The rumor mill has been buzzing with regards to significant changes that will be coming to AppleCare, Apple's popular standard and extended warranty program. Interestingly, it appears that AppleCare support for iPhone, iPod touch, and iPad is about to become much more of a pain for customers. This marks a significant change where Apple will seemingly make a decision to make the customer service experience worse rather than better, all in the name of saving a ton of money.

Click to continue reading Do the rumored AppleCare changes mean worse iPhone customer service?


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AppleCare+ not active for many iPhone 5 pre-order purchasers

Posted by Jason Diaz Categories: Apple, Cell Phones, Handhelds

AppleCare+ iPhone 5

It appears that something slipped under the cracks in the hoopla of the iPhone 5 release (see our iPhone 5 review.) As many people do when buying oftentimes unpredictable electronics, I bought additional warranty coverage: Apple's AppleCare+. In my case, it turned out to be AppleCare-, as I realized after purchase that my iPhone 5 didn't have the warranty attached to it, despite my bank account being charged.

A quick search on my support profile page indicated no AppleCare+ coverage, which prompted me to call Apple's 1-800-MY-APPLE for support. At first, an Apple rep informed me that no AppleCare+ was associated with my device. It was only after providing my order number that they acknowledged the situation. They then stated that they were swamped with pre-orders, and the warranty had not kicked in yet and was instructed to give it 3-5 business days.

Click to continue reading AppleCare+ not active for many iPhone 5 pre-order purchasers


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