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AppleCare+ not active for many iPhone 5 pre-order purchasers

Posted by Jason Diaz Categories: Apple, Cell Phones, Handhelds

AppleCare+ iPhone 5

It appears that something slipped under the cracks in the hoopla of the iPhone 5 release (see our iPhone 5 review.) As many people do when buying oftentimes unpredictable electronics, I bought additional warranty coverage: Apple's AppleCare+. In my case, it turned out to be AppleCare-, as I realized after purchase that my iPhone 5 didn't have the warranty attached to it, despite my bank account being charged.

A quick search on my support profile page indicated no AppleCare+ coverage, which prompted me to call Apple's 1-800-MY-APPLE for support. At first, an Apple rep informed me that no AppleCare+ was associated with my device. It was only after providing my order number that they acknowledged the situation. They then stated that they were swamped with pre-orders, and the warranty had not kicked in yet and was instructed to give it 3-5 business days.

Click to continue reading AppleCare+ not active for many iPhone 5 pre-order purchasers


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Test out FaceTime with Apple support

FaceTime supportUsing for the first time is one thing that many new users were excited about—but what if you don’t have any friends who also have an iPhone 4, currently the only FaceTime-compatible device on the market? Apple is here to help.

Apple support representative are standing by, ready to connect with you on a FaceTime call to give you a tutorial of all the features that FaceTime offers. All you need to do to start is dial 1-888-FACETIME from your iPhone 4 handset. From there, you will be asked a few questions to make sure you are ready to connect over FaceTime, and then you’ll be on a face-to-face call with Apple.

For what it’s worth, we think it’s pretty cool of Apple to offer this basic service. What better way to show the magic of FaceTime than to let the user experience it themselves, first hand, which is something that will never come across the same way in a video tutorial.


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