Reports of Motorola Droids Not Sending MMS

Posted by Dan Hughes Categories: Smartphones, Google, Handhelds

Update: It looks like we’ve found the culprit - How to fix the Motorola DROID MMS bug.

It seems to be few and far between at this point, but stemming from an unfortunate first-hand series of events, we’ve investigated and found a few unhappy Verizon Wireless Motorola Droid customers out there who are experiencing an annoying problem:  MMS’ are being sent and being rejected with the error message: “You have entered an invalid address.”

The problem seems to be intermittent and with no discernable pattern.  Reports show customers who are inflicted with the problem are unable to send to certain numbers but are able to send to others.  Our first-hand experience involved attempting to send pictures to a quarter of the address book before giving up and calling tech support.  Oddly enough, the first successful picture message sent on this particular Droid went to the guy from Verizon’s Wireless Data Technical Support team who was helping us to fix the problem.  We were able to receive MMS from the numbers we tried, but failed receiving from another of Verizon’s Customer Support reps.

Posts on Android’s and Motorola’s support forums found that there was no workaround yet, but some of those who swapped out for a new Droid had no problems with the new phone.

Is anyone else having this problem?  Verizon, Motorola, and Google definitely have not spoken up yet, so we don’t know how many people are calling about the problem, but there are a few out there.  For all we know, it could be a small glitch.  Drop a comment and let us know.