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Friday March 13, 2009 10:24 am
Office Depot Deceptive Sales?
Laptop Magazine reported that there may have been deceptive sales practices at some Office Depots. It started when they went to buy a Gateway laptop and the salesperson first tried to convince them not to purchase it, then tried to get them to buy tech services to go with it. Some comments came in that seemingly verified that behavior in others. The comments drew so much attention that the company issued a statement saying that they don’t condone the practice and are reviewing the situation.
If you have ever been subject to high pressure from associates trying to get you to purchase something in addition to the product, like an extended warranty, you have to know that in certain retail outlets this is where a commission comes in. It us sort of like a McDonald’s employee being forced to ask if you want fries with your Big Mac, but without the extra pay.
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| Laptop Magazine
- Related Tags:
- deceptive sales, extended warranty, laptop magazine, laptops, office depot, warranty
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Comments:
It really bothers me that their employees are so aggressive with the extra warranties. I wish that OD would end the practice. I avoid the store now primarily because of this issue. I don’t know how much they are being paid, but their sales people refuse to take no for an answer. A customer shouldn’t have to defend themselves over why they don’t want overpriced extra coverage on a $10 stapler..
Reply to this: comment | thread
Now they sent a coupon in the mail for free installation of Windows 7. You know some people will go to the store thinking that they are getting Windows 7 for free, and all they are really advertising is that someone will put the CD Rom in their computer and hit “run” for free….. what a ripoff. I sent Office Depot an email but I’m sure it won’t change anything. I won’t be shopping there anytime soon.
Susan
Reply to this: comment | thread
Installing any version of Windows is not that simple. I would absolutely love to see you do what you described and have it work.
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