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Monday September 29, 2008 9:58 am
RHT Study Reveals Customers’ Silly Questions
Robert Half Technology, provider of IT pros, conducted a survey by phone with 1,400 CIOs to find their oddest requests. Executive director Katherine Spencer Lee claims, “These unusual requests highlight the need for technical support personnel to also demonstrate patience, empathy and a sense of humor.”
We guess so, after reading the list. Here are a few of the sample questions:
“Can you rearrange the keyboard alphabetically?”
“How do I read my e-mail?”
“My computer is telling me to press any key to continue. Where is the ‘any’ key?”
“Can you reset the Internet for me?”
“How can I block e-mail from my manager?”
“Can I open the bank safe using my computer?”
“How long does it take to bake a potato in a microwave?”
“I’d like to stop receiving e-mail on Fridays.”
“Where can I get software to track UFOs?”
“How do I get my computer’s coffee-cup holder to come out again?”
Read More | Robert Half Technology
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