- STICKY POST
- I'm done, close this
Check out our 2013 Holiday Gift Guide, win some awesome gadgets!
Our 2013 Holiday Gift Guide is in full swing - we are adding our recommendations daily, aimed at men, women, teens, families, techies, and more. If you need help figuring out what to get the people in your life, head on over to our Guide for some ideas. We’ll even be giving away some of the items featured this year!
Wednesday June 25, 2008 4:00 pm
Vibe Duo review followup (or V-Moda customer service sucks)
Previously, we’ve raved about the iPhone Vibe Duo headset/earbuds and the 2nd generation Duos with the answer/hangup button. Unfortunately at this time I’m are dismayed to report that I can no longer so highly recommend the Vibe Duos or any other product manufactured by V-Moda.
In the 9 months I’ve owned a set of the Vibe Duos, they have required repair once, and failed outright 3 times. While the Duos sound incredible and are super comfortable, it’s hard to continue to recommend a product with such an astonishingly high failure rate. It’s actually surprising that the Duos have such a high failure rate given their cloth cables and metal construction - initially we would have guessed them to be among the most sturdy earbuds available.
To top things off, V-Moda’s customer service sucks. Returns take weeks on end, and the most recent attempt to get a replacement pair of earbuds has ended in stony silence from V-Moda and a complaint to the Better Business Bureau. Hit the link below for the full gory details over on my personal blog, and a copy of the BBB complaint.
Update: V-Moda has officially responded - check out the V-Moda responds post for details.
Read More | Code For Food
- Related Tags:
- bad customer service, bbb, customer service, earbuds, music, v-moda, vibe, vibe duo, warranty
© Gear Live Inc. – User-posted content, unless source is quoted, is licensed under a Creative Commons Public Domain License. Gear Live graphics, logos, designs, page headers, button icons, videos, articles, blogs, forums, scripts and other service names are the trademarks of Gear Live Inc.