Latest Video: Bleeding Edge TV 311: Hauppauge HD PVR 1212 reviewx
Wednesday February 6, 2008 4:53 pm
Follow Up: Verizon makes good on our FiOS privacy woes
A little under two weeks ago, we made a long-standing issue that we had with Verizon public. The fact that they had ignored our request to fix a huge oversight that resulted in our private FiOS account info to fall into the wrong hands for over 8 months was starting to upset us just a tad. We knew that if we shared it with you, our readers, that Verizon would have no choice but to respond quickly. At least, that was the hope.
Well, sure enough, after the story was picked up on The Consumerist as well as made it to the front page of Digg, we received a phone call. Then an email. Then another phone call. Then a couple more emails. Verizon Damage Control had stepped in.
Most of the phone calls and emails came from different people at Verizon, but the main idea was that they would be sure to fix the problem quickly. Later on in the evening, though, I got a call from a Verizon exec named Jeff. He had a tech, named Eric, on the line with him. The call came in at 7:00 PM, and we stayed on the phone for about an hour. Jeff and Eric were committed to making sure the issue was solved during that call, no matter how long it took.
It did take a while, but the end result was that I could now log in to the Verizon control panel and see my information, as opposed to the information of someone else who lives in the same city. Even better though, was that this guy who lived across town no longer had real-time access to my information. I specify “real-time” only because I will never know if he decided to take screenshots of my personal data, but I am optimistic on that end of things.
So, now that it was fixed, I said that something needed to be done about the 8 months that I was given the run-around, as in that time, I had spent over 20 literal hours on the phone with FiOS tech support, sales, retention, and anyone else I was put on hold in order to be transferred to. Another Verizon rep, Michael, made sure I was taken care of on that end. A couple of days later, we received a phone call that our account would be credited with 10 months of free service. We are on the highest plan Verizon has for FiOS customers in our area, that being 30/15. So the credit came out to almost $1500.
So a “Thank you” goes out to Verizon. Not only did they fix the mistake that had been lingering for so long, but they also went the extra mile in compensation us for our troubles.
- Related Tags:
- adslice, broadband, customer service, editorials, eecb, fios, follow up, identity theft, internet, isp, kudos, sidefeatured, verizon, verizon customer service, verizon fios
Digg ThisAdvertisement
Advertisement
Recent Galleries
Featured Poll
How is your Xbox 360 connected to your home network?
Categories
Recent Users
Statistics
- Total Posts: 8166
- Total Comments: 14360
- Total Trackbacks: 601
- Total Members: 15616
- Members Online: 0
- Guests Online: 193
- Anonymous Members: 0
- Most Visitors Ever: 5394
- Current Members Online:
Advertisement
© Gear Live Inc. {year} – User-posted content, unless source is quoted, is licensed under a Creative Commons Public Domain License. Gear Live graphics, logos, designs, page headers, button icons, videos, articles, blogs, forums, scripts and other service names are the trademarks of Gear Live Inc.
Comments:
ain’t blogging a wondrous thang?
Reply to this: comment | thread
Yes, it can be…
Reply to this: comment | thread
wow, you get 30/15 fios?
we live in a brand new condominium with a newly installed fios in the building. our building, york square condominium is less than 1000 feet from verizon. for whatever reason verizon couldn’t explain, they can’t give the building 20/20 service. yet everyone in this building keeps getting 20/20 fios advertisements. they taunt us!
:(
Reply to this: comment | thread
Thanks for the review!
Reply to this: comment | thread
Verizon truly has good technical support.
Reply to this: comment | thread
It seems to be.
Reply to this: comment | thread
thank yoy
Reply to this: comment | thread
www.orguleri.com thank you great!
Reply to this: comment | thread
Well done verizon.
Thanks
http://www.theclickdepot.com/internet-marketing-services.html
Reply to this: comment | thread
finally theyve fixed it!
Reply to this: comment | thread
finally theyve fixed this problem! it took a while but better than nothing!
Reply to this: comment | thread
The reason why you get no help with anything from Verizon is because of the people they hire for their call centers and how they treat them. The only joy they have during the day is to mess with customers. Don’t expect much from them. Good luck with this.
Reply to this: comment | thread
It is nice to see these companies going the extra step to take care of their customers needs.
Reply to this: comment | thread
Very informative review! Thanks.
Reply to this: comment | thread
haha ,I think so .
Reply to this: comment | thread
Verizon is the best, i’ve been “verizoned” for 4 years already and love it!
Reply to this: comment | thread
Yeah, they fixed it after 8 months, 20 hours on the phone, and finally making a public stink that got some attention. How can all these comments say that’s great customer service? And how many others had similar problems who are probably still getting the runaround?
Reply to this: comment | thread
I came across this post when searching for some surf-related hotel offerings.
Reply to this: comment | thread
Trying to figure out how to read comments to this story. Iposted a comment to the original story,but it won’t take me there. Comments are posted, I get notified and nothing there, yet I can see comments to this updated story. Can someone help? this site is not very user friendly.
Reply to this: comment | thread
Comments: Page 1 of 1 pages