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Monday May 28, 2007 11:11 am
Did Best Buy Bait and Switch?
Connecticut’s Attorney General Richard Blumenthal has issued a civil suit against Best Buy for misleading customers with a bogus web site. Customers who entered the stores with what they believed to be online discounts on products such as PCs were allegedly shown a page from the company’s internal fileserver that displayed higher prices.
Spokesperson Susan Busch claims that there may have been some discrepancies in the displayed prices, but that they were corrected by management when they realized an error had occurred. Best Buy will have until June 13 to respond to the complaint before it is filed in the state’s Supreme Court.
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Comments:
In Australia there are effectively no laws against bait and switch tactics. Any company can list any price on an item and change the price when people come in-store.
All they have to do is have E&OE (Errors and Omissions Excepted) written somewhere in the catalogue or ad and they can be as unscrupulous as they like!
The US is definitely more consumer-focussed than Australia in this regard.
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