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Thursday April 26, 2007 2:33 pm
Bad Customer Service Becomes CEO’s Muse
We know how you feel, Peter. There are few of us that cannot sympathize with the CEO of the company VocaLabs when it comes to getting rotten customer service over the phone. He became so frustrated during one recent attempt that he recorded it and decided to create a video out of the experience. We are talking about over 4 actual minutes of angst.
Interestingly enough, VocaLabs is in the business of creating better customer service. Let’s hope that HP, and other large corporations like it, hangs around YouTube long enough to learn their lesson and make our futile attempts in the future a bit more positive.
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