should of just ordered it to your house :-\ o well somewhat you fault but atleast you didnt say newegg was terrible because they really are great compared to lets say tiger direct

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I wouldn’t say it was a “nightmare.”  You got what you wanted, and got a CS Rep that helped to make sure it came at a good time.

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Nightmare? Are you kidding? Any bozo company can fulfill a basic order that doesn’t require customer service. It’s when there are problems that having excellent CS counts. It sounds to me like you got your laptop before the holiday, and that all of the delays are normal, dare I say, responsible delays on Newegg’s part to prevent someone buying a laptop with your stolen card. It’s pretty clear that you haven’t thought through the reality of fraudulent orders on the Internet.

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I know exactly what he is saying the same thing happened to me when I was trying to order a graphics card. When the card finally came I was a day away for leaving to Japan. I would have been helpful if they contacted me…

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Props to Amy!

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I believe you’re doing NewEgg a great disservice with such a misleading title, especially since many people will only see the title.  You go on to admit that it may have been your fault - sounds like it was - and it sounds like Amy bent over backwards to accommodate you.  So what’s the point of your story?  That even if a company has done well by you in the past and does everything possible to help you, if there’s a glitch, your going to tarnish their good name on your blog?  Geesh - talk about editorial abuse!

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This happened to me too.  And you know what? it is a nightmare when you pay so much for something and there no one to expain to you what’s going on with your product.  There should be a disclaimer somewhere that will tell you exactly what they expect from your bank so that you are prepared for it.  As a matter of fact, my order was voided because it took too long to verify and as a result, i had to reorder and had to take a day off work just to receive my package when originally I had it going to my job also.  Very inconvinient.

By the way, no one is reading this article correctly.  He states how incredible their self service is from the search to the prices.  His only gripe (and mine too) is that there should be more visible information about shipping considering it is the only way to receive what you buy.  Also, they offer no telephone sales so there’s no way to speak to someone before you purchase.  Since this is the case, it is imperative to display important information regarding your order before you put your hard earned money on the line.  Now there’s a real disservice.

Also, someone commented about shipping before the holiday. Had he been aware on how to place his order correctly, he would’ve had it WAY before the holiday. So what is he paying for? Greif?

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Agree with Phredd - the titel does a disservice to a company that did everything right.

Thise who don;t click through will believe that Newegg was servicing poorly, when the fault was 100% yours.

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haha, wat a puss, edwin why’d u get rid of those posts??? pusssy…

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1. No posts have been removed (to my knowledge)

2. I don’t moderate posts on the site to begin with. So if you think there have been comments that were removed speak to the Editor in Chief.

3. Apperantly there’s only one person that has commented to actually read the editorial correctly, Sam.  My “nightmare” isn’t directed toward something NewEgg did to me it was directed to how they expidite their orders.  I was not upset at NewEgg for not being able to magically know where I worked. But if I could’ve ordered it to my home I would have. Fed Ex delivers from 9-3, hours of which I’m obviously at work, so shipping home would have been pointless (signature is required).  If I would have known what I was up against, I would have approached it differently.  Luckily from now on I won’t have that problem considering that they have all the correct information.  Also, everyone has seemed to ignore the various compliments I have given the site: Great search features, great prices, and aside from MY experience: fast shipping.

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yo chill man, u dont gotta write an essay, im jus messin wit u. Much Love Edwin

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Edwin,

I did read your editorial and I did not ignore the compliments.  In fact it was your praise for NewEgg that makes your title and summary that much more egregious.  It seems that you favored a sensationalistic title over honesty and fairness.  I guess, “How To Avoid Problems Shipping To Your Non-billing Address” just wasn’t exciting enough for you.

To prevent fraud, and apparently laptops are high targets, you must ship to your billing address.  You can register your work address with your credit card company and avoid this problem.  Or you can make NewEgg look bad.  I guess you made your choice.

Phredd

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All of you guys that are responding are obviously newegg fanboys and you can’t see past what is actually going on here. When Newegg called his bank for verification, and got the information that would delay his order, why didn’t they call him IMMEDIATELY, like any other merchant would? HE had to call THEM to find out what the problem was. That is POOR CUSTOMER SERVICE.

Then they told him he would be shipping on Tuesday, and it never happened. A broken promise, and another sign of POOR CUSTOMER SERVICE. He had to call them back AGAIN because he noticed it didn’t ship.

What is boils down to is that if HE hadn’t been diligent enough to call them a few times, no, he wouldn’t have gotten his laptop in a timely manner. How any of you can’t see that is beyond me.

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Frisco,

I don’t deny that Edwin has a legitamite complaint, but considering his very positive history with NewEgg and how NewEgg did everything they could to make up for the problem Edwin admitted was his fault, do you really think it’s fair to call this a NIGHTMARE?  The main point is that many people will only see the title and first paragraph and that’s not an honest representation of his experience with NewEgg.

Phredd

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Phredd,

Yes, I would call it a nightmare. Compare this to making a laptop purchase on Amazon (which I have done a couple of times). They called me because I also chose to have it shipped to work (as I imagine quite a few people would do - how many are at home during work hours??).  THEY called ME. That is the thing with online shopping - the buyer shouldn’t have to take any further action than logging on and making the purchase. If there are any hiccups, the company should contact the buyer, not vice versa. Barnes and Nobles online store works the same way, as does Buy.com. The other thing is he was kept in a state of not knowing when he would get the delivery after two or three problems. That anxiety would also be a part of the nightmare. Do you LIKE bad customer service? How can you call this a good experience?

Lastly, go back and read the very first paragraph. It is a lead-in. If someone reads that and makes their judgement on that alone - where there is no description of what the problem was - then they are poorly educated.

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It was your fault you didn’t have your address on file with the bank… that is standard protocol with shipping to different addresses, otherwise they could have asked you to fax your credit card, liscense and signature over

how can you call it a newegg nightmare when it is absolutely your fault??

i’ve ordered over 300,000$ worth of products from newegg on my commercial account without a hitch

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This post actually makes sense. If you think about it, no matter WHAT Edwin might have done wrong, as the merchant, it is Newegg’s responsibility to keep their customer in the loop as to what is going on. If they had a problem with verification, they should have called him AND emailed him - PERIOD. They failed to do that. And to the guy above, are you sure you spent over 300K on Newegg products? Judging by the name you used alone, you seem like an immature child. You judge a whole website based on ONE article? Just another high-and-mighty internet idiot. Go ahead and head on back to Slashdot.

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It seems to me that there are few people who don’t like newegg.  Anyone ever run into problems with the login app on their site?

I placed an order last week (Thursday) and after I printed my confirmation page w/ order#, I shut down my computer for the night.  Then Friday, I tried logging back in, and my username or password was invalid.  So I tried the ‘forgot password’ link.  Great, I could put in my phone number to retreive my password.  I did, and it said my password has been sent to ******* (my e-mail address).  Well, at least they have my account in there somewhere, and my e-mail was correct.  That was Friday, and I still haven’t gotten an e-mail at all from newegg.

Anyone else experience this. 

BTW, I’m really not interested in useless replies such as, “you are dumb, newegg is cool, newegg is better than god, it’s acting this way because you’re not me”

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