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Wednesday July 6, 2005 1:37 pm

NetZero HiSpeed 3G Email Conversation




NetZero HiSpeed 3G So, a few weeks ago I made a post where I discussed the Netzero HiSpeed 3G commercial that I saw while watching TV. I called out NetZero for the way they were promoting the service, saying that you won’t believe it isn’t broadband. I then searched their site for the Terms of Service, and posted them to Gear Live.  I pointed out how it basically sped up text transfer and images. Basically, none of the things that people get broadband for in the first place - multimedia streaming, downloads, VOIP, etc. - had any different on NetZero 3G. I also stated that the 3G term was misleading, as many understand it to be a truly broadband way of transferring data. Well, Peter Delgrosso took offense to the post. He works with NetZero, and pointed out his stance on the situation. I responded, offering to review the service and give an honest opinion - he never wrote back. Below you can read our email exchange:

Hi Andru,

I would just like to clarify two points in yesterday’s NetZero HiSpeed 3G review you wrote.  #1, NetZero’s claims as the fastest dial-up service on the market today have been validated by the leading software testing lab VeriTest.  As a result, it does give users a broadband like feel.  #2, you mention we’re only caching text, which is not accurate, the technology has been developed over the years to utilize caching and compression technologies along with other various proprietary techniques to accelerate
Web pages (HTML markup and JavaScript), graphics including JPEG and GIF images, Text, and email including POP3 and Email on the Web.  If you’re interested in a trial account so you could try out the service for yourself, please just let me know.  I’d be happy to arrange it.  Thank you.

Peter Delgrosso
VP, Corporate Communications
United Online, Inc.

My response followed:

Hi there Peter,

I was specifically referring to the terms from the NetZero HiSpeed 3G site. Looking at it, it disqualifies just about everything that people expect from broadband. Most people don’t get broadband service so that it speeds up the loading of text. It is for the music, video, and other multimedia aspects, which 3G does not support. Now, even if it isnt just caching and pre-fecthing, it still is only limited to text and images. Are the images downgraded in quality to support the higher speeds?

I would be happy to make corrections and/or let people know exactly what they can expect with the service. Heck, I would even be willing to give it a test if you would like me to. I will give it a fair shot.

Also, what does the 3G stand for? I can see many confusing that with the broadband 3G term.

Andru Edwards
Editor-in-Chief
Gear Live

Since then, I figured out that 3G stands for Third Generation. Anyone use NetZero HiSpeed 3G yet? Any thoughts?


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Comments:

I agree, i never thought your going to get the same experience. I found the comercials sad. I thought of this as a last atempt by netzero. I have to say i did do some DUN with netzero and juno for many years. But not i’m on DSL so i’m free!
Yes it mgith be faster then aol…But not the same as broadband.

Whaddya expect from a sponsor of “Fear Factor”?

LOL!  Fear Factor is right!  Who knows what is up their sleeves when they have a history of surreptition!  Remember the spyware, “nzsearch”, that they install on your PC without telling you?  Do a Google search for the following

“nzsearch” “spyware” OR “adware”

And see what you get.

I have been using Netzero for 2 years, (or come to think of it, THEY are the ones using ME) and it’s only for the price, or I’d get another ISP.  (But I would not get AOH**L, of course.)  They are not up-front with the customer.  One has every reason to be suspicious of a company that installs spyware (nzsearch) on your PC without telling you.

Their phone support is poor, because getting through their maze of phone numbers and phone options is laborious.  Do they LIKE their customers?  Not user-friendly.  Their web instructions leave much to be desired.  Things are obviously surreptitious.  If they don’t have anything to hide, why not be up-front with the customer and provide detailed documentation?  There is obviously a reluctance to do this on their end.

So whatever, Netzero.  I’m not impressed.  Unless I see really good reviews of 3G (and NO, I don’t mean your friggin’ press releases), I’m not going to “bite”.  Perhaps it’s worse than biting into one of those worms on Fear Factor.

I sell slipstream software with our dialup. it compresses web pages to acheive a 2.0 to 5.0 speed increase on a select class of web sites.
dynamic sties , interactive sites and secure sites such as banking does not work . nor does downloads . but all in all it helps those people that like dialup pricing but want to go a little faster. our hyperspeed fills the bill and keeps our customers from switching. it is not broadband.
but it works great for people that use yahoo as their main page.

thanks

Seems like “HiSpeed 3G” is all about marketing. They decided to renew the name of their “simpy HiSpeed” option. But why misleading “3G”? Anyway, I don’t believe they found something revolutionary, because the acceleration technologies are known for many years. Nothing new, but its really faster then “Netzero Platinum”.

Hi, I’ve been using NetZero 3g for some time now and let me say it blows!  If it’s not downloading something in the background and killing your bandwidth so webpages take FOREVER to load, then a file called X1Exec.exe is doing something sneaky in the background hogging up the cpu.  Also, it has no option to change the default web page, no option to get rid of that retarded zero bar, and I have to watch a damn navy or NZ3G commercial everytime I turn it on.  Not to mention it comes with no ad or virus blocker.  I assume this is because ad-ware is embedded into x1exec.exe a file which is constantly doing #### in the background and hogging bandwidth or doing “updates” on the software (yea right).  Why do I use netzero again, who the hell knows.  It sucks though, it’s Netzero Platinum with a new label.  The only new feature offered is you can program the software to log on to the internet a few times a day to grab your e-mail so you don’t have to do it yourself.  Also, this software runs two different programs in the background when you load it, one of them is exec.exe and the other is x1exec.exe.  The first seems to do nothing (which is how it should be) the other, well I’ve already talked about it, lol.

Why are they offering special software for a fee when you can connect to FREE proxy servers that accomplish the same thing?

i agree with MakiDaS.  i just upgraded to 3G this month and find that some pages do take a lot longer to load.  and having to stinkin’ watch those commercials while you dial-up sucks too.  it takes longer to get online because it won’t finish logging you on until the commercial is over.  it’s been playing geico commercials lately.  not worth an extra 60 bucks a year.  i’m going to go back to normal platinum membership.

Forget about netzero. If you still want dialup, find one that doesn’t require to use any software. My parents use isp.com, it’s cheaper ($8.95) and doesn’t force you to use any software. All you need is a phone number and you can use windows dialer to connect.

Well, i’ve never had too many problems with netzero. Although the commercials get annoying, and it does take long to log on. but the downloads suck the most! does anyone know of a real, working way to speed up downloads (mine are always in the average range of 4-6KBps)???

well, Personally i’m 1 of those who tried both just 2 fix my curiosity in the difference btween both. Up 2 date, I don’t see or feel ANY difference. I signed up with 7.0 highspeed then decided to try 3G. I’m am now back 2 7.0 highspeed but i have a glich…., Everytime i log back onto my computer after shutting it down 4 the nite, it trys to start up with 8.0 and For some reason i start having loading problems. Mayb u can help? Anyway, i end up uninstalling the program n re-installing 7.0. Other than that, it run GREAT! The downloads r as fast as expected.
Everyone knows that the only way u r going 2 get a good response from downloading or streaming is if u get BROADBAND! Other than that, I’m happy with netzero! Although, when i signed up, I never got 3 mths. free like everyone else. So personally, I think They owe me that much 4 being a good client?
I have also tried Juno Highspeed, which is owned BY Netzero, PeoplePC,AOL Highspeed Dial-up,SBC Yahoo Dial-Up and DSL. All have gliches and will give problems in the long run. I’m am now back 2 Netzero 7.0 And could’nt have a better highspeed next 2 broadband. No offense 2 anyone, that’s just MY opinion. Oh! buy the way….If u install any AOL disc in ur computer, bcareful, Thet tend 2 take over ur sys. and the only way u can download or stream or lots of other things…they don’t tell u that u have to use there installments 2 do everything u need 2 do. Another thing: Once u figured out ur mp r’nt woking,it 2 late and AOL Installs R hard 2 delete from ur computer….Just a little F.Y.I. . C-ya.

On the last notes….Sorry 4 my mis-spelled words, onthe next log-in I will give my opinions on the other ISP’s. L8ters….. .

NetZero Hi Speed is great and its good enough when it comes to loading web pages.

The only thing I don’t like about NetZero Hi Speed is when I’m downloading something it usually ranges between 4-6KBps.

I’m the kinda person that when get on the Internet I may need to download something, and NetZero Hi Speed is just not fast enough when comes to that.

I’m about to upgrade to the $14.95 Verizon Online DSL with a one-year commitment.

The downloading & Streaming will be faster plus I will be able to talk on the phone when I’m online.

Hum….let c…14.95 4 a yr. of dsl? well, it is ur choice.
If i want to try something out, i would like 2 know that if I did’nt like it, then i can just cancel…that’s freedom! But I think that if u want highspeed u might as well pay 4 it and be done with it! u WILL be happy with it, except 4 the price of broadband. I have alot of friends who have tried dsl and end up disappointed and owing for breach of contract. I would ask around b4 making a decision of having a contract! Nobody’s gonna tell me I need 2 stay with them 4 a yr.!

I am also a victim of 3G, I attempted to upgrade to it, but the software won’t work, and file downloads will not be accelerated

Hi, I just wanted to give you all my impression of Netzero Highspeed 3G. I recently reflected on my world of cable/broadband. I found myself deciding that it was out of control and needed some change. My bill for both was $120.00 a month for services that I seldom used. Broadband was $40 a month. I looked at the alternatives and decided on Netzero. I have worked in technical support so I have computer knowledge perhaps above most. So far I have found Netzero to be a viable alternative to broadband. Testing Netzero on an independent bandwidth meter is an interesting experiment. Type “CNET Bandwidth test” into any search engine and you can find out your speed. Ok, I just did it and here are my results. A standard dial up is 56K of course. My results are 312.2 kbps. The first DSL after that is rated at 384 kbps.

So how does it acclerate? I turned the image quality way down (if I want to view the picture I right click on it and choose “full quality”.) I also purchased a V.92 modem as part of the equation. The software as part of the modem regarding the “modem on hold” portion was somewhat lacking, but I suppose if I had paid more than $5.93 for it, that part might be better *lol*. Also, I found that I had to “tweak” the settings, but all those “tweaks” are on the technical page of Netzero.

A major factor in this or quite frankly anything you put in your computer is the following. How clean is your computer? I run multiple programs to keep it clean. ZoneAlarm for a firewall and a great free program from Avast! that has seven different resident protection programs, again, do a search to learn more about how it protects/cleans your computer. I also have pop-up blockers etc. I again had to “tweak” it a bit to work seamlessly with Netzero but nothing absurd.

Another factor you must take into consideration is this: what is your computer? My results may not be the same as yours simply due to the processing speed/memory you have. For the record, my computer is home built with a MSI 6800LE motherboard, a AMD Athlon 1600 CPU and 512MB of RAM. That certainly is not “state of the art” by any means.

If you are still reading this, kudos to you! *lol* I find Netzero to be a viable alternative to broadband, and my download speed is about 6-10 kbps. Again, dependent on whose servers I’m downloading from.

So, I went to basic cable ($9.00 a month) joined Intelliflix DVD rental for $8.25 a month and Netzero for $9.95 a month. Total savings-over $1100 a year.
It is up to you to decide if it is worth it, IMHO it is.

Hi just wanted to give a quick update, for those of you who have 3g if you open up your taskmanager (alt-ctrl-delete) and close the process xlexec.exe when you first start the netzero software, it runs a hell of a lot smoother.  It doesn’t download updates (commercials) and it won’t hog your cpu, basically you will notice a 500% improvement, maybe more or less, j/k.  But seriously, I was doing 3kbs tops before I started closing xlexec.exe and now I’m hitting approximately 10kbs average.  I also noticed that everytime you try to download something or load a page with a lot of images the xlexec file goes to work hogging your bandwidth.  I know this because I’ll stop all downloads and I have zonealrm installed and the green bar(downloads) is still going crazy, you click on it and guess what’s going to town downloading sh*t!?  X1exec is the part of the software that’s supposed to make the pages load faster, it downgrades image quality, that’s all, no more no less, oh and blocks pop-ups, but that feature only works on occasion.  My browser blocks pop-ups anyways.  Without the highspeed stuff running, it goes alot more highspeed.

I’v been using NZ “high speed” for about a year. Max sustained xfer rate abt 3.5 kbs.
For the last week I’m lucky to get mire than 2 kbs and seldom stay on line more than a few minutes before being kicked off line.  I’ve tried at least 5 different dial up numbers without improvement.  So it’s caused by the NZ server capacity, not the local phone lines.  We pay every month so they assume that they can scrimp on the service.  Probably the only way to get NZ’s attention is to say goodbye.  They have one week.

Hello,

I was just reading everyones’ posts here.  The only two problems I have with net zero is the downloading of videos.  It takes a long time to load, but once it plays, it is smooth.  Maybe someone can help me with the other problem I have.  I am trying to download smiley central to be incorporated with my incredimail, but the smileys look cartoonish.  I am going to try to slide the scale for better image quality.  Does anyone have any other advice?

Don’t know if this thread it is still active, but in reading through it, one see’s how fast technology is advancing. Scary to think about where we’ll be 5 years from now.

- Travis


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