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Thursday July 20, 2006 12:06 pm
Dell Instructs Tech To Steal 1.5 GB Of Customer RAM
Now, this is just silly. While we can’t confirm or deny the validity of this story, the sad part is that we can totally see it happening. We have had quite a few less-than-stellar run-ins with Dell Customer Care in the past. So much so, in fact, that Dells will never be a part of the network here in the Gear Live Media HQ. Nonetheless, check this out. This person was having significant issues with her new Dell XPS 400. When a local tech arrived (which took many phone calls to even achieve,) the following occurred:
In fact, he suggested something that I will be writing to Dell about. He actually suggested that she install only one of the four memory modules, close the box, determine quickly if that module was okay, and then leave, telling me to continue installing Windows and call tech support if I had any more problems! He actually suggested to her that she LEAVE OUT 1.5 GB of my memory, memory I paid for, presumably without telling me what had been done. She said, “I would do that, but I’m not that cruel” and promptly hung up on him.
Absolutely insane. For the full story, read on by clicking the link below.
Read More | Woe Betide My Dell
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