Wednesday November 16, 2005 7:08 pm
AOL Losing 300 Members Per Hour
What in the…? Is AOL seriously doing things so horribly wrong that t heir subscribers are turning away in droves? Or is this a case of customers finally having an easy way to get out of their AOL membership since AOL’s recent revamp of their cancellation procedures?
As of September 30, the AOL service totaled 20.1 million U.S. members, a decline of 678,000 from the prior quarter and 2.6 million from the year-ago quarter. In Europe, the AOL service had 6.1 million members, a decrease of 98,000 from the previous quarter and a decline of 170,000 from last year’s quarter.
Now, average that out, and you find that AOL lost 300 members every hour in that three month period. Wow.
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