Why Xbox Live Marketplace DRM Is Broken
Posted: 14 August 2006 12:34 PM     [ Ignore ]  
Administrator
Total Posts:  2441
Joined  2004-12-21

Your post is a little dated, but I thought I’d write anyway.  I have experienced the exact same problem.  My xbox 360 was replaced and all purchased content from xbox live now only works for my gamertag (used to purchase the content) and if I’m logged into xbox live.  It took some research to find out what exactly was the problem.  Your podcast and another website post (http://www.paraesthesia.com/blog/comments.php?id=1059_0_1_0_C) cleared up the issues.

I agree that Microsoft’s approach with the DRM for Xbox Live DL Content stinks, and that the frontline support people who deal with your issues are not either qualified or are not properly equipped to handle the problem.  It took 4 calls to find someone who had a clue what I was talking about.  As a side note, it took 15-20 minutes on each call just for them to properly find my account with my name, gamertage, phone number and email address…rediculous…fix your systems and processes….geez…what a waste of money on their part.  Anyway, back to the DRM.  I understand the need, but there needs to be a method to transfer your content/rights to another xbox.

My understanding of the rights is that when you buy something (arcade title, map packs, gamer pictures, themes, etc…) on xbox live, your gamertag is given rights to it and the xbox console and hd are give rights to it.  Therefore, anyone on the console can use the content and the gamertag purchasing the content can use it on another console provided they login with that gamertag.  That is exactly why the content I purchased is not working on the new console sent to me by Microsoft.  It works with my gamertag if I’m logged in, but it doesn’t work with other gamertags on the same console.

Microsoft’s solution to the problem as of today (10/18/2006) is the following:
*Create a new Xbox Live Silver account on the new console
*Give them a list of what was purchased and the amounts paid; This isn’t easy if you’ve purchased a lot of different stuff and there is no record anywhere of what you’ve purchased;  They couldn’t even tell me what I’ve bought or didn’t want to so they didn’t have to credit me; But, I was able to get most if not all of it
*They will credit the new xbox account with enough points to re-purchase the content within 5-10 business days

This solution now allows all the content to work on the new xbox regardless of who is playing, and you still maintain your rights to take the content to another console under the original gamertag and the new one.  For some reason, they will not credit the original gamertag with the points.  They make you create the new one.  I think there is an issue that the re-purchase would still not allow the content use by others on the new console because the content was already purchased with the same gamertag on another console.  That’s why they make you create the new gamertag specific to that console.

I’m now in the waiting for my credit period.  I’m OK with the solution I guess.  I think they could have made this easier by allowing the transfer of the rights to another xbox.

Anyway, that’s my story and at least they have a solution laid out, even if it isn’t ideal.  You just have to hope you get the right tech support person who knows.

 Signature 

Gear Live Media Network:
Gadgets, Games, Television, Sports, Food, Social Media, Seattle Mind Camp, Andru, Apps

Profile
 
Posted: 13 January 2007 12:10 AM   [ # 1 ]     [ Ignore ]   [ # 1 ]  
N00b
Total Posts:  1
Joined  2007-01-12

I am extremely upset with Xbox live.  We specifically canceled my credit card on the day they said we should (12/21/06) so that we could pay for a prepaid card instead.  We registered the prepaid on the same day.  Now a couple weeks later, I see that they charged my card for the live xbox after all.  They refuse to credit me back only saying we are now paid through ‘09.  It really infuriates me what a rip off they are.  I did not want to pay for two years.  I spoke to a supervisor and he refused to credit me with the only explanation that since it was charged automatically on the same day, there is no way to reverse it.  This makes me hate that company sooo much.  I will never buy their crap again because it just makes everyone lazy anyway.  We become a bunch of fat couch potatoes unable to move (Unless we’re doing one of those dance games i guess).  Has anyone else had this experience and what have they done about it?  I’ve never heard of a company that won’t credit a service within one month of it’s charge.  Somehow I think it’s illegal.

Profile