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Our Verizon FiOS customer service nightmare: Why won’t they protect my private customer information? - Broadband, Editorial, Features, Internet

Our Verizon FiOS customer service nightmare: Why won’t they protect my private customer information?

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  • If you choose to do anything legal about this, then Verizon has one hell of a case against them.  Have you considered filing charges or anything of the sort?

    posted by: jml42691 · 1/25/08

  • @jml42691 - This article is my last resort before moving on to other means of getting this rectified. The hope is that, after seeing this getting some attention, Verizon higher-ups might take action. Of course, we will keep you guys in the loop!

    posted by: Andru Edwards · 1/25/08

  • Sue them!

    posted by: OmegaWolf747 · 1/26/08

  • Why use verizon phone at all?  I had phone,video and internet and now I have since turned my phone off with verizon and switched to magicjack.com.  $40 bucks for a yr can’t beat that considering VZ is 5-80 a month for phone with taxes

    posted by: Raine · 5/5/08

  • yepz, agreed, sue them.

    posted by: Raine · 5/22/08

  • Since several people have mentioned a lawsuit, I have to wonder two things (off the top of my head):

    1) If you’re going to sue, what exactly would the damages be?

    2) Why not just cancel the service?

    Still, the story here is pretty outrageous, and for all I know, you could potentially have a case against Verizon.  If you want to get a lawyer’s opinion, you can ask <A HREF=“http://www.avvo.com/legal-answers”>legal questions</A> for free over at Avvo.com.

    I wonder if this was a freak incident caused by a rouge technician or if it’s a wide-spread breach of privacy.  I think the legal implications would be larger if it’s the latter.

    posted by: Raine · 5/22/08

  • Though these service providers have lot of redressal and complaints review mechanisms.. it falls short as the SLA targets and commitments is considered70-80%+ to be better customer service !!

    posted by: Raine · 5/24/08

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