This is our first post in this forum as we try to get more in touch with our users. We will be posting in other site forums as time permits but decided to start here due to the amount of activity on this site.
We want to thank all of our users for making our sites a success. We’ve got plenty more sites and great stuff for you to get as well as fresh new offers.
We’d like to start out by addressing the growing number of people who are posting that they have not received credit for their offers. Please note that this thread is not meant as a place for individuals to ask us about their specific account. For that, contact us by email and we will follow-up with you.
First, we’d like to point out that statistically only .062% of all offers done by our users are not credited. If you subtract from this fraction of a percent the users who did not follow all instructions, signed up for an account and immediately canceled it or have sent us fraudulent confirmation emails (taking confirmation emails from a legit completion, then sharing it and changing the info) you can see that an extremely small number fall through the cracks.
Unfortunately, we have no control whatsoever over how long it takes to receive a credit. This is 100% in the hands of the advertisers. When a user sends us a confirmation email for an offer they did not receive credit for after the posted wait period, we send it to the advertisers once a week. If they simply overlooked the user, they credit them. If the user did not meet the advertiser’s requirements, they do not receive credit and there is nothing more we can do.
Please keep in mind that different offers take different amounts of time to credit. Also keep in mind that these the delay times noted on our offer page are worst case estimates and not absolute. Some times advertisers become back logged or get a spike in traffic and there is simply nothing that we can do about this. We update our system with offer completions usually twice a day. Any more would do no good as advertisers typically update our accounts in batches, not constantly throughout the day.
We know that some users legitimately completed offers and had to wait several weeks, we have put measures in place to get these offers reviewed and credited by the advertisers. As of today, 90% of the back logged offers were reviewed and most credited, the remainder will be processed very soon.
eFax and Stamps.com have generated some of the most complaints. eFax got extremely back logged and this is why they asked us to take down their offer, so that they can get caught up. Stamps.com has led to some user issues since it’s a more complex process than most of the other offers, also they seem to be a little slow in sending us credits. Please be patient if you are waiting on an eFax or Stamps.com offer credit. eFax will be coming back once they are caught up.
On a final note, if you are sending us fraudulent confirmation emails or are signing up for offers then immediately canceling your accounts you won’t get credit. If you send us a fake confirmation email or an email from an account you immediately canceled to pass on to the advertiser, they will know right away that your completion was not valid. The advertisers are not dumb and won’t give credit for leads that are obviously worthless to them.
Over 99% of our users complete offers and are successfully given credit and never have an issue. If you are one of the few who have an issue and legitimately completed the offer, we are more than happy to help you get your rightly earned credit.
Thank you for your time,