Many Hewlett Packard and Compaq Buyers Can’t Use Disk Space
Posted: 21 September 2004 09:30 AM     [ Ignore ]  
Total Posts:  1
Joined  2004-09-21

CONSUMER ALERT - Many Hewlett Packard and Compaq Buyers Can’t Use Disk Space They Paid For

Not all of the massive hard drives Hewlett Packard (HP) and Compaq tout in their ads and on their boxes can be used by Pavilion and Presario owners for writing letters, storing photographs or music and other every-day uses. Without telling buyers, HP and Compaq fill as much as 10 percent of each hard drive with a hidden “recovery system” - backup copies of the operating system and factory-installed software.

Industry analysts say the computer giant saves money by not giving consumers CDs with backup software. However, these corporate savings cost Pavilion and Presario owners hard drive space they paid for, but can’t use, because it’s in a partitioned-off space containing HP’s “recovery system.” HP introduced this system on Pavilion models loaded with Windows XP, beginning in September 2001, and later added it to the Compaq Presario product line. Pavilion model computers also have a stripped-down version of Windows XP operating system without some security features and other features of Windows XP sold at retail as a stand-alone product.

HP hid the recovery partition, which prompted complaints from consumers that they didn’t get CDs of the software loaded on their computers and all the space they paid for. Bruce Greenwood, an HP marketing manager, acknowledged that the change to the no-CD policy generated 50 user complaint calls a day.

Besides a lack of disclosure, the lack of recovery CDs can cause other problems. When hard drives fail, the recovery system can’t be used and software can’t be reloaded. In many instances, computer owners then must call technical support and pay the computer company to send the same CDs it used to provide for free with a user’s original computer purchase.

Ironically, these CDs recreate the “recovery partition,” again taking away useable space from computer owners.

You can review a copy of the lawsuit we filed to address this problem by clicking on

Posted: 21 September 2004 09:36 AM   [ # 1 ]     [ Ignore ]   [ # 1 ]  
Board Apprentice
Total Posts:  1494
Joined  2004-12-28

That’s only one of the reasons I have Compaq and HP… And one should always wipe out their hdd and re-install Windows from a full version CD. Too bad not everyone is computer literate.

Posted: 22 September 2004 05:50 AM   [ # 2 ]     [ Ignore ]   [ # 2 ]  
I've Only Posted Once!
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Joined  2004-07-29

Thats a practice that has been going on for years.  I’ve done a partition and reinstall on new computers many, many times on more then just XP boxes.

I like the way Dell did it.  They gave you an actual CD, gateway uses to give you what was basically a ghost image.

Posted: 05 November 2004 02:05 PM   [ # 3 ]     [ Ignore ]   [ # 3 ]  
In The Club
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haha exactly what i was thinking of, aka format!!!! ph33r!

Posted: 01 December 2004 08:33 PM   [ # 4 ]     [ Ignore ]   [ # 4 ]  
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I work in IT, and let me tell you, VERY few people actually have/ are able to locate their damned restore discs. Some of today’s more awesome spyware gets so bad that… well damnit, you gotta reformat. Makes my life a bunch easier using a ghost type image for that instead of finding drivers/ reinstalling apps, etc. Just saying.

Posted: 05 December 2004 02:04 PM   [ # 5 ]     [ Ignore ]   [ # 5 ]  
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pshhhht! Compaq