I have to say that I’ve had bad experiences with Best Buy. I once ordered a printer online and the order processed and went to the receipt page. I printed out the receipt and waited for the status to change to shipped. After two days the status hadn’t changed when I checked and the evening of the second day, the printer disappeared from my purcahsed items list!
I called customer service to find out what was going on and the girl on the phone told me that they had no record of my order at all! She told me to place the order again. I thought it was odd that I had gone through the ordering process, had a reciept for the order, and could view the item on my ordered list, yet they had no record of it.
About a week later, I went to a Best Buy store to get the same printer. I figured going there in person would be easier. I found the printer and asked one of the salespeople if I could print a test page on the floor model. The person I was talking to said something like “sure, no problem, let me get some paper” and proceeded to the customer service counter. I waited about 10 minutes for the person to return and then saw her leave the store. Apparently she had forgotten about me.
Needless to say, I bought the printer elsewhere.
I don’t really like Circuit City either.