StormPay.Com My Money is Missing where did it go Principal: Mr. Steve Girsky , CEO and company managemen Mr. John R. McConnell, Jr.
Customer Experience
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Based on BBB files, this company has an unsatisfactory record
BBB Definition:
unsatisfactory record - A company has an “unsatisfactory business performance record” with the Bureau is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern
BBB Definition:
pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company’s size and volume of business.
of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims
BBB Definition:
advertising claims - The Better Business Bureau reviews business advertising, (newspaper, magazine, TV, radio, internet) routinely to ensure that it is truthful and ethical. Claims in advertising are measured against basic advertising principles of the BBB Code of Advertising
BBB Definition:
BBB Code of Advertising - http://www.bbb.org/membership/codeofad.asp
which was developed to guide advertisers, advertising agencies and advertising media.
that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.
with BBB due to a pattern
BBB Definition:
pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company’s size and volume of business.
of complaint received.
In the past 36 months, the company has received complaints specifically concerning the company’s failure to inform and follow up with its customers when it suspends accounts, failure to release funds in a timely manner and failure to resolve complaints directly with company management.
The company has responded to each complaint presented by BBB. However, the company has not eliminated the pattern
BBB Definition:
pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company’s size and volume of business.
of complaint.
YTD 2006, the company has received 8 complaints;
In 2005, the company received 49 complaints;
In 2004, the company received 6 complaints.
